How we work

Cloud bg

We work the way you need us to

Zing is a cloud-first organization. Those aren’t just buzzwords: born in the cloud, we bring an extremely flexible and agile approach to all our engagements, bringing in the right resource at the right time.

The breadth of the Twilio stack and the nature of the challenges mean that we need a range of engagement models.

Our engagement models

Tactical Engagement Icon

Tactical Engagements

Short, sharp projects such as a Twilio review, the integration of a new channel or the development of a POC call flow or chatbot. Tactical engagements can also include one of our Zingers working alongside your development team.

Project Engagement Icon

Agile Project Engagements

Longer term projects to tackle larger Flex implementations or digital transformations. Project Engagements typically involve a team led by a Zing Project Lead, working collaboratively with members of your own development team.

Build as Service Icon

BUILDaaS Subscriptions

Like SaaS for your Twilio development. Our Build as a Service model is based on a minimum monthly commitment with flexibility to accelerate or increase effort. A rolling backlog allows for continual prioritisation, so we do what matters most.

No matter the engagement, we always follow our agile approach:

Discover Icon Red

Discover

Agile doesn’t mean make it up as you go along. The Discover phase is vital to ensuring that we have a development backlog and a clear understanding of your goals before we start.

Build Icon Red

Build

When the magic happens.
An iterative approach to development, focused on delivering the highest priority items first. As Twilio experts we can deliver results fast

Deploy Icon Red

Deploy

The last mile is often the hardest. During the Deploy Phase we work with you to resolve any outstanding issues and help you start benefiting from the power of your Twilio services.

Support Icon Red

Support

All customers receive ongoing Zing Care support with access to our online portal. But our Zing Care Plus plans can be extended to provide the ongoing support that your organization needs.

1/4

Deep Twilio Expertise

We are experts in how to get the most value from Twilio’s cloud communication and contact centre platform.

Learn more
Twiloio flex

Twilio Flex

We work with Twilio’s 100% cloud contact center solution to bring all your conversations into one place, optimize workflows and give your agents the tools they need to provide amazing service.​

Discover more
Segment

Segment

A Customer Data Platform that enables you to learn more about the individuals engaging with your organization across any touch-point, including your website, app or contact centre

Discover more
Channels

Channels

Whether we're integrating a single channel like SMS or implementing an omnichannel communications strategy, we bring deep domain knowledge and a vast amount of experience

Discover more
Build Now Illustration Small

buildNow for Flex

buildNow for Flex takes the complexity out of getting started with your Twilio Flex project. Our proven methodology and Flex-Accredited Development Teams help you build solutions faster than ever before.

Discover more

Get started today

How can we help you unlock the power of Twilio?

Let's talk