How we work
We work the way you need us to
Zing is a cloud-first organization. Those aren’t just buzzwords: born in the cloud, we bring an extremely flexible and agile approach to all our engagements, bringing in the right resource at the right time.
The breadth of the Twilio stack and the nature of the challenges mean that we need a range of engagement models.
Our engagement models
Short, sharp projects such as a Twilio review, the integration of a new channel or the development of a POC call flow or chatbot. Tactical engagements can also include one of our Zingers working alongside your development team.
Agile Project Engagements
Longer term projects to tackle larger Flex implementations or digital transformations. Project Engagements typically involve a team led by a Zing Project Lead, working collaboratively with members of your own development team.
Like SaaS for your Twilio development. Our Build as a Service model is based on a minimum monthly commitment with flexibility to accelerate or increase effort. A rolling backlog allows for continual prioritisation, so we do what matters most.
No matter the engagement, we always follow our agile approach:
Deep Twilio Expertise
We are experts in how to get the most value from Twilio’s cloud communication and contact centre platform.Learn more
buildNow for Flex
Accelerate your contact centre delivery with buildNow. The Flex features you need, faster.Discover more
We work with Twilio’s 100% cloud contact center solution to bring all your conversations into one place, optimize workflows and give your agents the tools they need to provide amazing service.Discover more
A Customer Data Platform that enables you to learn more about the individuals engaging with your organization across any touch-point, including your website, app or contact centreDiscover more
Whether we're integrating a single channel like SMS or implementing an omnichannel communications strategy, we bring deep domain knowledge and a vast amount of experienceDiscover more
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