Services

Cloud
Contact
Center
Transformations,
Delivered
at
Speed

Give
agents
the
tools
they
need
to
perform
at
their
best
and
drive
efficiencies
with
a
contact
centre
solution
that
meets
your
customers
on
their
preferred
communication
channels.

Twilio Flex Build Services

From straightforward contact centre implementations through to the bespoke and highly complex, we implement Twilio in a way that’s right for your unique business.

Rapid Launch for Twilio Flex

Kickstart Your Contact Center Transformation With Rapid Launch

Get up and running quickly with our proven four-step programme:

  • Select core plugins that meet your needs.
  • Participate in collaborative design and build workshops to tailor your ideal setup.
  • Receive comprehensive development support, training, and onboarding.
Bespoke Twilio Flex Contact Center

Bespoke Contact Center Solutions Built on Twilio Flex

Our team of seasoned experts delivers game-changing applications that redefine what’s possible in contact center design and development.

Whether you need to integrate innovative technologies or craft entirely new workflows, we bring your vision to life with unparalleled Twilio expertise.

Every touchpoint. Optimised

Break
Down
Data
Silos
With
Twilio
Flex
Integrations

From CRMs, eCommerce, Point-of-Sale, messaging apps, AI tools and more, we can integrate Flex with any system that uses an API.
Hillarys
"Most contact centre solutions follow a predictable lifecycle, which can make it disruptive and expensive to add the capability of new communication channels. Zing’s expertise has allowed us to add the facility to communicate with customers and advisors via WhatsApp, which has recently become so much more widely used.
Julian Bond
Head of ICT
Norwegian Refugee Council
"What Zing has helped us achieve with Twilio Flex has been transformative. The improvement to our quotes process cannot be overstated, and I’m incredibly proud of all involved."
Christopher Hoffman
Global Project Manager, NRC
Age UK
"Zing helped us move onto Flex in a timeframe that we would never have thought possible. It was brilliant. Because Flex is so customisable and because Zing knows it inside out, we have been able to build exactly what we need"
Alasdair Stewart
Head of National Services, Age UK
CarFinance 247
"What Zing has helped us achieve with Twilio Flex has been transformative. The improvement to our quotes process cannot be overstated, and I’m incredibly proud of all involved."
Daniel Graham
CTO, CarFinance 247
The Zing Difference

Zing
is
proud
to
be
a
Pure
Play
Twilio
'Preferred
Partner'.
Our
mission
is
to
empower
organizations
to
deliver
exceptional
customer
experiences
by
harnessing
the
full
potential
of
Twilio's
services.

Twilio Accredited
We are one of a handful of Twilio Preferred Partners and a trusted Twilio.org Partner.
Omnichannel, Built-In
Enable your agents to deliver outstanding customer experiences with the right tools at their fingertips.
100% Customizable
With Zing you retain full ownership of your code, with no dependency on proprietary technology or lock-ins.
Industry-Leading Twilio Expertise
Our team has extensive Twilio implementation experience. We help organizations unlock efficiencies and drive growth.
Customer Stories

See
how
leading
businesses
partner
with
Zing
to
create
exceptional
customer
experiences.

Chronomics
Enhancing Remote Testing with Twilio Flex
CarFinance 247
Accelerating Car Finance with Zing and Twilio
Bennetts Motorcycling Services
Streamlining Operations with Twilio Flex
Hillarys
Hillarys: Elevating Customer Service with WhatsApp
IFRC
IFRC Leverages Twilio Flex to Accelerate Crisis Response
NRC
NRC: Transforming Humanitarian Response with Twilio Flex
Oxfam
Transforming Global Impact with Twilio Flex
Age UK
Transforming Senior Care with Twilio Flex