Retail, Leisure and Hospitality

Leverage the Power of Communication to Drive Growth

Book a Discovery Call

As
customer
expectations
continue
to
evolve
and
competition
becomes
more
intense,
delivering
exceptional
customer
experiences
is
paramount.
Zing
leverages
the
power
of
Twilio
to
provide
cutting-edge
communication
solutions
tailored
to
your
specific
business.

Every touchpoint. Optimised

At
Zing,
we
understand
the
unique
challenges
and
opportunities
facing
the
retail,
leisure,
and
hospitality
industries.
By
leveraging
Twilio’s
powerful
communication
platform,
we
can
help
you:

Enhance Customer Experience

Deliver seamless and personalized customer experiences through omnichannel communication.  

Improve Operational Efficiency

Streamline operations and reduce costs with automated workflows and intelligent routing.  

Increase Sales and Revenue

Drive sales and revenue growth with targeted marketing campaigns and personalized promotions.  

Enhance Customer Loyalty

Build strong customer relationships through effective communication and timely support.  

Provide Data-Driven Insights

Gain valuable insights into customer behaviour and preferences to make informed business decisions.  

Offer Scalable Solutions

Adapt to changing business needs and seasonal demands with flexible and scalable solutions.

Casestudy

Hillarys

16%
Consumers will pay a 16% price premium for a great customer experience.

16%

Consumers will pay a 16% price premium for a great customer experience.

PWC

32%
Around 32% of customers will stop buying from a brand they love after one single bad experience.

32%

Around 32% of customers will stop buying from a brand they love after one single bad experience.

PWC

89%
Companies with strong omnichannel customer engagement retain 89% of their customers.

89%

Companies with strong omnichannel customer engagement retain 89% of their customers.

Invespcro

95%
By 2025, it’s estimated that AI will drive 95% of customer interactions.

95%

By 2025, it’s estimated that AI will drive 95% of customer interactions.

AI Business

Every touchpoint. Optimised

Frequently Asked Questions

Zing can elevate your customer service by leveraging Twilio to provide seamless omnichannel support.  Our experts can help you implement solutions like SMS, WhatsApp, and voice to enhance customer interactions, improve call resolution times and boost satisfaction.

Zing can help you drive sales and revenue growth by implementing targeted marketing campaigns, personalized promotions, and timely reminders. Our experts can help you leverage Twilio's capabilities to engage your customers and drive conversions.

Yes, our team of experienced developers can seamlessly integrate Twilio with your existing systems, such as CRM, ERP, and marketing automation platforms. We'll work closely with you to ensure a smooth integration process.

Absolutely! Zing can help you streamline your operations by automating tasks, reducing manual effort, and optimizing workflows.

Zing prioritizes data security and compliance. We work closely with Twilio to implement robust security measures and adhere to industry standards such as GDPR and CCPA.

Getting started with Zing is easy. Simply reach out to our team to discuss your specific needs.

How can Zing improve my customer service?

Zing can elevate your customer service by leveraging Twilio to provide seamless omnichannel support.  Our experts can help you implement solutions like SMS, WhatsApp, and voice to enhance customer interactions, improve call resolution times and boost satisfaction.

How can Zing help me increase sales and revenue?

Zing can help you drive sales and revenue growth by implementing targeted marketing campaigns, personalized promotions, and timely reminders. Our experts can help you leverage Twilio's capabilities to engage your customers and drive conversions.

Can Zing integrate Twilio with my existing systems?

Yes, our team of experienced developers can seamlessly integrate Twilio with your existing systems, such as CRM, ERP, and marketing automation platforms. We'll work closely with you to ensure a smooth integration process.

Can Zing help me reduce costs?

Absolutely! Zing can help you streamline your operations by automating tasks, reducing manual effort, and optimizing workflows.

How can I ensure the security of my customer data when using Twilio?

Zing prioritizes data security and compliance. We work closely with Twilio to implement robust security measures and adhere to industry standards such as GDPR and CCPA.

How can I get started with Zing?

Getting started with Zing is easy. Simply reach out to our team to discuss your specific needs.

Still
have
questions?
Just
click
the
button.

Hillarys
"Most contact centre solutions follow a predictable lifecycle, which can make it disruptive and expensive to add the capability of new communication channels. Zing’s expertise has allowed us to add the facility to communicate with customers and advisors via WhatsApp, which has recently become so much more widely used.
Julian Bond
Head of ICT