Retail, Leisure and Hospitality

Leverage the Power of Communication to Drive Growth

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As customer expectations continue to evolve and competition becomes more intense, delivering exceptional customer experiences is paramount. Zing leverages the power of Twilio to provide cutting-edge communication solutions tailored to your specific business.

Every touchpoint. Optimised

At Zing, we understand the unique challenges and opportunities facing the retail, leisure, and hospitality industries. By leveraging Twilio’s powerful communication platform, we can help you:

Enhance Customer Experience

‍Deliver seamless and personalized customer experiences through omnichannel communication.  

Improve Operational Efficiency

‍Streamline operations and reduce costs with automated workflows and intelligent routing.  

Increase Sales and Revenue

‍Drive sales and revenue growth with targeted marketing campaigns and personalized promotions.  

Enhance Customer Loyalty

‍Build strong customer relationships through effective communication and timely support.  

Provide Data-Driven Insights

‍Gain valuable insights into customer behaviour and preferences to make informed business decisions.  

Offer Scalable Solutions

‍Adapt to changing business needs and seasonal demands with flexible and scalable solutions.

Casestudy

Hillarys

Read Case study
99%
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16%

Consumers will pay a 16% price premium for a great customer experience.

PWC

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32%

Around 32% of customers will stop buying from a brand they love after one single bad experience.

PWC

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99%
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89%

Companies with strong omnichannel customer engagement retain 89% of their customers.

Invespcro

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99%
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95%

By 2025, it’s estimated that AI will drive 95% of customer interactions.

AI Business

Every touchpoint. Optimised

Frequently Asked Questions

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How can Zing improve my customer service?

‍Zing can elevate your customer service by leveraging Twilio to provide seamless omnichannel support.  Our experts can help you implement solutions like SMS, WhatsApp, and voice to enhance customer interactions, improve call resolution times and boost satisfaction.

How can Zing help me increase sales and revenue?

‍Zing can help you drive sales and revenue growth by implementing targeted marketing campaigns, personalized promotions, and timely reminders. Our experts can help you leverage Twilio's capabilities to engage your customers and drive conversions.

Can Zing integrate Twilio with my existing systems?

‍Yes, our team of experienced developers can seamlessly integrate Twilio with your existing systems, such as CRM, ERP, and marketing automation platforms. We'll work closely with you to ensure a smooth integration process.

Can Zing help me reduce costs?

Absolutely! Zing can help you streamline your operations by automating tasks, reducing manual effort, and optimizing workflows.

How can I ensure the security of my customer data when using Twilio?

‍Zing prioritizes data security and compliance. We work closely with Twilio to implement robust security measures and adhere to industry standards such as GDPR and CCPA.

How can I get started with Zing?

‍Getting started with Zing is easy. Simply reach out to our team to discuss your specific needs.

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Hillarys
"Most contact centre solutions follow a predictable lifecycle, which can make it disruptive and expensive to add the capability of new communication channels. Zing’s expertise has allowed us to add the facility to communicate with customers and advisors via WhatsApp, which has recently become so much more widely used.
Julian Bond
Head of ICT