Customer Stories

Insurance

Bennetts extends use of Twilio Flex and embraces omnichannel CX

Retail & eCommerce

Hillarys: Keeping customers informed via WhatsApp, with Twilio Conversations

Bio Technology

Chronomics: Supervised Covid-19 testing via Twilio Video within Flex

Charities

Age UK: Safe, scalable, and cost-effective services, with Flex

Charities

Oxfam GB: Building better experiences for supporters and agents, with Flex

Aid Organisations

NRC: Delivering 11 Flex contact centres in 12 months + Ukraine crisis support

Aid Organisations

Vital toll free support: First ever USSD and Twilio Flex integration

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