Transform Experience

Unlock the power of Twilio to put your contact centre at the heart of customer engagement

Who we are

Your customer experience is everything. And we’re here to help deliver on the promise that technology can create an extraordinary customer experience.

We are the expert consultants for Twilio’s cloud communication platform and how to get the most value from it.

Our team of Zingers work fast and are relentless in a mission to make contact centres work better in every business.

Testimonials

BCG Platinion

 

“Zing took us from initial idea to a working virtual contact centre in two days.

In a world where speed of delivery really does matter, being able to work fast, while at the same time having an understanding of the problem, is a rare skill. I have seen this first-hand with the Zing team.”

Chris Wicks, Chief IT Architect

The Fontmell

“I love the ingenuity from the Zing team – it solves a small but important problem at a time when we’ve already got a lot on our plate.

Our staff are really looking forward to serving customers again and this helps keep everyone safe and avoid an admin headache on our side too. That’s something everyone can drink to!”

Ben Moxham, Manager

CET UK

 

“With the help of Zing, we’ve moved two entire contact centres to home working.”

Jonathan Brewer, Chief Digital Officer

Twilio.org

 

“We’ve been impressed with the speed that Zing has responded to the challenge and developed solutions that address non-profits’ specific needs.

We’re delighted to have Zing on board as an accredited partner and support our mission to ignite positive change on a local to global scale.”

Monty Hossain, Director of Alliances, Twilio.org

What we do

Whether you have a specific thorny contact centre problem you need solving quickly or are on a digital transformation journey, we can help you.

Tactical Twilio Engagements

Discrete projects to solve a specific solution, whether that’s integrating your existing solutions with WhatsApp or developing a Flex plug-in. Tactical Engagements are short, sharp pieces of work to optimise specific elements of Twilio’s technology stack..

Project Engagement

Transformative solutions, typically based around Twilio Flex, to put customer engagement at the heart of your business and your contact centre. Projects typically last from 1-3 months and are delivered in a series of sprints within our Discover / Build / Deploy / Support methodology.

Strategic Relationships

A partnership approach where we work alongside you, often with other parties, to fully embed the solutions that form your digital transformation journey. We work with you on an ongoing basis to ensure continued service and refinement.

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