Twilio Preferred Partner
Twilio is a Global Leader in Cloud Communications
The All-in-One Customer Engagement Platform
Twilio offers a comprehensive suite of cloud-based solutions that help businesses stay connected with customers across multiple channels, including voice, SMS, email, and video. Its robust platform powers billions of messages, voice calls and data interactions every year.
Expertise and Innovation
Zing is a pure-play Twilio Preferred Partner. Our singular focus on Twilio has allowed us to develop specialized knowledge and expertise on the platform.
We work across the Twilio’s product range and have vast expertise and experience in how Twilio can be applied to deliver you value, fast.
Revolutionizing the Customer Experience
Twilio’s portfolio of services includes a global omni-channel communications infrastructure, a cloud-based contact center solution called Flex, and a Customer Data Platform, Segment.
These tools are used by hundreds of thousands of businesses and more than ten million developers worldwide to build unique, personalized experiences for their customers.
Unleash the Power of Twilio Flex
The World's First Fully Programmable Cloud Contact Center Platform
Considered to be the world's first fully programmable cloud contact center platform, Twilio Flex empowers your business to design and deploy the precise customer experience you envision. By uniting data, communication channels, and integrations into one intuitive platform, it simplifies management and streamlines your operations.
Flex in action
Twilio Flex allows you to design the ideal customer experience.
Twilio Flex has demonstrated significant benefits in enhancing contact center efficiency and reducing operational costs.
34%
Operational Cost Savings
Contact center customers utilizing Twilio Flex have reported a 34% reduction in operational expenses.
38%
Reduction in Handling Times
By providing agents with access to contextual information, Flex customers have achieved a 38% decrease in handling times.
Understand your customer with Twilio Segment
Twilio Segment enables you to learn more about the individuals engaging with your organization.
Interactions can be captured through any touch-point, including your website, mobile application or through engaging with your customer service team, with Segment providing deep insight into your customer behavior.
