Services

Accelerate your business with AI and Automation

Today, AI is the number one driver of business reinvention. Leverage the power of AI to transform your business with our expert team and cutting-edge solutions.

From chatbots and voice bots to advanced integrations, we utilize Twilio's flexibility to implement AI at every layer of your customer journey.

Chatbot Design & Build

Create Valuable Customer Interactions With Our Custom Chatbot Solutions

We design and build intelligent chatbots powered by Twilio's APIs and advanced AI technologies like Google Dialogflow CX and OpenAI.

These chatbots can handle a wide range of customer inquiries, from simple FAQs to support requests, before seamlessly transferring to a human agent for more complex issues, helping deliver exceptional experiences for your customers.

Voice Bot Design & Build

Elevate Your Customer Experience With Our Custom Voice Bot Solutions

We build innovative and accurate voice bots for you and your business using Twilio and AI technologies like DeepL and PolyAI.

These voice bots can automate routine tasks, improve customer satisfaction, and reduce operational costs. By leveraging sentiment analysis, we can route calls to the most appropriate agent, ensuring efficient and effective customer support.

Every touchpoint. Optimised

Break Down Data Silos With Twilio Flex Integrations

From CRMs, eCommerce, Point-of-Sale, messaging apps, AI tools and more, we can integrate Flex with any system that uses an API.
Bennetts
"Culturally and systemically, Zing continues to be the perfect fit. Together, we’ve built a new platform that makes it much easier for our agents to have high quality customer interactions."
Ian Scrivens
Head of IT Development, Bennetts
Age UK
"Zing helped us move onto Flex in a timeframe that we would never have thought possible. It was brilliant. Because Flex is so customisable and because Zing knows it inside out, we have been able to build exactly what we need"
Alasdair Stewart
Head of National Services, Age UK
CarFinance 247
"What Zing has helped us achieve with Twilio Flex has been transformative. The improvement to our quotes process cannot be overstated, and I’m incredibly proud of all involved."
Daniel Graham
CTO, CarFinance 247
Hillarys
"Most contact centre solutions follow a predictable lifecycle, which can make it disruptive and expensive to add the capability of new communication channels. Zing’s expertise has allowed us to add the facility to communicate with customers and advisors via WhatsApp, which has recently become so much more widely used.
Julian Bond
Head of ICT
The Zing Difference

Zing is proud to be a Pure Play Twilio 'Preferred Partner'. Our mission is to empower organizations to deliver exceptional customer experiences by harnessing the full potential of Twilio's services.

Twilio Accredited
We are one of a handful of Twilio Preferred Partners and a trusted Twilio.org Partner.
Omnichannel, Built-In
Enable your agents to deliver outstanding customer experiences with the right tools at their fingertips.
100% Customizable
With Zing you retain full ownership of your code, with no dependency on proprietary technology or lock-ins.
Industry-Leading Twilio Expertise
Our team has extensive Twilio implementation experience. We help organizations unlock efficiencies and drive growth.
Customer Stories

See how leading businesses partner with Zing to create exceptional customer experiences.

Chronomics
Enhancing Remote Testing with Twilio Flex
CarFinance 247
Accelerating Car Finance with Zing and Twilio
Bennetts Motorcycling Services
Streamlining Operations with Twilio Flex
Hillarys
Hillarys: Elevating Customer Service with WhatsApp
IFRC
IFRC Leverages Twilio Flex to Accelerate Crisis Response
NRC
NRC: Transforming Humanitarian Response with Twilio Flex
Oxfam
Transforming Global Impact with Twilio Flex
Age UK
Transforming Senior Care with Twilio Flex