Services
Cloud Contact Center Transformations, Delivered at Speed
Give agents the tools they need to perform at their best and drive efficiencies with a contact centre solution that meets your customers on their preferred communication channels.
Trusted by Leading Brands to Solve Their Customer Experience Challenges
Twilio Flex Build Services
From straightforward contact centre implementations through to the bespoke and highly complex, we implement Twilio in a way that’s right for your unique business.
Every touchpoint. Optimised
Break Down Data Silos With Twilio Flex Integrations
From CRMs, eCommerce, Point-of-Sale, messaging apps, AI tools and more, we can integrate Flex with any system that uses an API.
Norwegian Refugee Council
"What Zing has helped us achieve with Twilio Flex has been transformative. The improvement to our quotes process cannot be overstated, and I’m incredibly proud of all involved."
Hillarys
"Most contact centre solutions follow a predictable lifecycle, which can make it disruptive and expensive to add the capability of new communication channels. Zing’s expertise has allowed us to add the facility to communicate with customers and advisors via WhatsApp, which has recently become so much more widely used.
Bennetts
"Culturally and systemically, Zing continues to be the perfect fit. Together, we’ve built a new platform that makes it much easier for our agents to have high quality customer interactions."
Age UK
"Zing helped us move onto Flex in a timeframe that we would never have thought possible. It was brilliant. Because Flex is so customisable and because Zing knows it inside out, we have been able to build exactly what we need"
The Zing Difference
Zing is proud to be a Pure Play Twilio 'Preferred Partner'. Our mission is to empower organizations to deliver exceptional customer experiences by harnessing the full potential of Twilio's services.
Twilio Accredited
We are one of a handful of Twilio Preferred Partners and a trusted Twilio.org Partner.
Omnichannel, Built-In
Enable your agents to deliver outstanding customer experiences with the right tools at their fingertips.
100% Customizable
With Zing you retain full ownership of your code, with no dependency on proprietary technology or lock-ins.
Industry-Leading Twilio Expertise
Our team has extensive Twilio implementation experience. We help organizations unlock efficiencies and drive growth.
Customer Stories
