Twilio Segment

Learn more about the individuals engaging with your organization.   

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Understand your customer with Twilio Segment

As a Customer Data Platform, Twilio Segment enables you to learn more about the individuals engaging with your organization.

Interactions can be captured through any touch-point, including your website, mobile application or through engaging with your customer service team, with Segment providing deep insight into your customer behaviour.

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Power all your platforms, through collecting data once.

No more painful conversations and challenging integration projects for each new tool used by your organization.

Twilio Segment provides the infrastructure for your customer data.

Through capturing insight from the platforms you use, Segment consolidates the data and routes it to your growth and analytics tools, without the need for bespoke integrations.

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Know your Customer

Use Segment to gather first-party data to learn what's happening across your platforms.

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Data captured is processed and uniquely formatted, ready for use by external platforms.

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Build & Distribute

Consolidated data can then be shared directly across 100s of destinations and warehouses.

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See what your user sees when they visit your website or web application.

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See what your user sees when they visit your website or web application.

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Understand your user's journey through each stage of your mobile app.

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Record all actions taken by your users across each of your platforms.


Supporting services

Twiloio flex

Twilio Flex

We work with Twilio’s 100% cloud contact center solution to bring all your conversations into one place, optimize workflows and give your agents the tools they need to provide amazing service.​

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Whether we're integrating a single channel like SMS or implementing an omnichannel communications strategy, we bring deep domain knowledge and a vast amount of experience

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buildNow for Flex

Accelerate your contact centre delivery with buildNow. The Flex features you need, faster.

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