Accelerate your contact centre delivery with buildNow

The Flex features you need, faster

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Discover buildNow, our plug-and-play contact centre service

buildNow takes the complexity out of getting started with Twilio Flex, laying the groundwork for a fully customised contact centre experience.

You pick the features you want, we plug them in, then focus turns to the custom builds — with more time and more budget left to play with.

Flex in action

Pre-built contact centre essentials from ‘Flexperts’

With buildNow, we handle the basics and let you focus on the customer experiences that’ll give you a competitive advantage.

Our plug-and-play contact centre essentials shrink Twilio Flex build times.

We write the code, you own the outputs

With Zing, you’ll have a Twilio Gold Consulting Partner helping to bring your vision to life. Think of us as your own in-house team of Flexperts.

And at the end of the process, you own the code — leaving you in control of how you customise your contact centre further.

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Figure out your wants and needs, pick your quick wins from our library of Flex plug-ins, and identify where more bespoke enhancements are required.

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We get to work installing your chosen plug-ins and shaping your customised contact centre. It’s a fully transparent process, so you can check in on the build at any time.

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We’ll assist with deployment, taking you through a detailed handover and identifying ways to scale your setup. Then it’s over to you and your agents.

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We won’t leave you hanging. All buildNow users receive ongoing Zing Care support, with access to our online portal and Twilio Support plans to meet your requirements.


Supporting services

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Twilio Flex

We work with Twilio’s 100% cloud contact center solution to bring all your conversations into one place, optimize workflows and give your agents the tools they need to provide amazing service.​

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A Customer Data Platform that enables you to learn more about the individuals engaging with your organization across any touch-point, including your website, app or contact centre

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Whether we're integrating a single channel like SMS or implementing an omnichannel communications strategy, we bring deep domain knowledge and a vast amount of experience

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Let's talk about buildNow

How can buildNow accelerate your Twilio Flex Build?

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