Accelerate your contact centre delivery with buildNow
The Flex features you need, faster
Discover buildNow, our plug-and-play contact centre service
buildNow takes the complexity out of getting started with Twilio Flex, laying the groundwork for a fully customised contact centre experience.
You pick the features you want, we plug them in, then focus turns to the custom builds — with more time and more budget left to play with.
Pre-built contact centre essentials from ‘Flexperts’
With buildNow, we handle the basics and let you focus on the customer experiences that’ll give you a competitive advantage.
Our plug-and-play contact centre essentials shrink Twilio Flex build times.
We write the code, you own the outputs
With Zing, you’ll have a Twilio Gold Consulting Partner helping to bring your vision to life. Think of us as your own in-house team of Flexperts.
And at the end of the process, you own the code — leaving you in control of how you customise your contact centre further.
Discover
Figure out your wants and needs, pick your quick wins from our library of Flex plug-ins, and identify where more bespoke enhancements are required.
Build
We get to work installing your chosen plug-ins and shaping your customised contact centre. It’s a fully transparent process, so you can check in on the build at any time.
Deploy
We’ll assist with deployment, taking you through a detailed handover and identifying ways to scale your setup. Then it’s over to you and your agents.
Support
We won’t leave you hanging. All buildNow users receive ongoing Zing Care support, with access to our online portal and Twilio Support plans to meet your requirements.
Supporting services
Twilio Flex
We work with Twilio’s 100% cloud contact center solution to bring all your conversations into one place, optimize workflows and give your agents the tools they need to provide amazing service.
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Segment
A Customer Data Platform that enables you to learn more about the individuals engaging with your organization across any touch-point, including your website, app or contact centre
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Channels
Whether we're integrating a single channel like SMS or implementing an omnichannel communications strategy, we bring deep domain knowledge and a vast amount of experience
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How can buildNow accelerate your Twilio Flex Build?