Blog
Read the latest news and views from the Zingers
Here’s the place where you’ll find all the latest news and views from the Zing consultancy and developer teams – from tips for getting more from your contact centre to developments at Twilio and the future of cloud communications.
3 reasons to introduce software developers in the early stages of your digital journey
Twilio’s recently released State of Customer Engagement Report 2021 echoed the significant uptake in organisations digitalising their communication channels during the COVID-19 pandemic. 87% report digital communications are critical to their survival during the...
The end of the pandemic is in sight; the best digital initiatives will outlive it
After more than 12 months of uncertainty, the opportunity for businesses to regain a bit of control over what comes next is a welcome one. As an extrovert, I won’t lie, I have found the snakes and ladders of lockdown iterations enormously frustrating. For some, it’s...
Setting the Gold standard as a Twilio Consulting partner
Our mission at Zing is to deliver on the promise that technology can enable extraordinary customer experience. And today we’ve made a significant step in that journey by achieving Twilio Gold Consulting Partner accreditation. We received Bronze accreditation in...
Why Discovery is the most important part of any enterprise implementation
When Bennetts, a specialist motorcycle insurance provider, was sold by Saga, the race was on to migrate its legacy IT estate onto a new platform. Anyone who’s been involved in a major enterprise technology migration will know that that this is far from...
Zing Days: Preserving the culture as the company grows
''The ‘dozen-bagel team’ theory from the excerpt release of Twilio CEO, Jeff Lawson’s new book has been circling social media for the past few weeks, with other organizations sharing similar stories as to how they preserve culture as their organisations grows....
A round up of 2020 at Zing
There's no doubt this year has been one for the memory book across the world – and it's no different here at Zing, we’ve certainly reached some amazing milestones this year, despite the pandemic that shook the world! Before we dive into our aims and objectives for...
Why data isn’t information and the importance of finding your number
We live in a world rich in data. More data than we’ve ever had before. But data’s only really helpful when it informs. Most modern cars have sensors monitoring the engine, the brakes, the exhaust and much more. When I drive I’m largely oblivious to those sensors and...
What is the benefit of omnichannel communications to a medium-sized business?
Omnichannel – if you’ll excuse a bit of wordplay – is a term that’s become omnipresent in our world of contact centres and customer service in recent years. You’ll find plenty of different definitions for it online, but in short it’s about reaching customers where...
Zing signed as accredited implementation partner for Twilio.org
Most people I speak to in the tech industry wants to make a difference in the world, and the team here at Zing are no different. So, I’m especially proud that Zing has become an accredited implementation partner for Twilio.org, the social impact arm of Twilio. ...
Twilio SIGNAL reminded us what to be hopeful for
This year’s Twilio SIGNAL conference has been, like lots of things in 2020, a very different one – hosted entirely online, with drop-in sessions, customisable avatars for delegates, and even its own ‘developer mode’. And despite the limitations imposed by the ongoing...
10 steps to take when setting up your remote contact centre
The question of how to set up a contact centre – and, in particular, a remote contact centre – can broadly be broken down into three focus areas, which I’ll explore in more detail in this post. The three main areas you’ll need to focus on are: Software requirements...
Four things to pay attention to at Twilio’s SIGNAL 2020 conference
A year on from SIGNAL 2019, and with a very different 2020 edition on the horizon, it’s time to take a look back over some of the big announcements from last year’s show in the context of what’s happened since – and make some recommendations, and hopeful predictions...
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