Blog
Read the latest news and views from the Zingers
Here’s the place where you’ll find all the latest news and views from the Zing consultancy and developer teams – from tips for getting more from your contact centre to developments at Twilio and the future of cloud communications.
10 steps to take when setting up your remote contact centre
The question of how to set up a contact centre – and, in particular, a remote contact centre – can broadly be broken down into three focus areas, which I’ll explore in more detail in this post. The three main areas you’ll need to focus on are: Software requirements...
Four things to pay attention to at Twilio’s SIGNAL 2020 conference
A year on from SIGNAL 2019, and with a very different 2020 edition on the horizon, it’s time to take a look back over some of the big announcements from last year’s show in the context of what’s happened since – and make some recommendations, and hopeful predictions...
Zing awarded Twilio Silver Consulting Partner Status
The unprecedented events of COVID-19 have been an unexpected catalyst for businesses adapting to new technologies – in particular, cloud communications. Initially, the uptake in cloud communications came from a desperate scramble to kick-start remote working to...
How to run an effective remote hackathon
Whether or not you work as a developer, most people have an idea of what is involved with a hackathon. I blame The Social Network, which created many of the clichés we have come to associate with them. The reality, in my experience, is quite different. For a start,...
How we built a safe drinking application in 24 hours
One of the benefits of rapid development is being able to respond to changing events and build prototypes or solve problems, almost as they happen. So when we were discussing the upcoming pubs and restaurants reopening this weekend, we had a thought: how will they...
Covid-19 was a wake-up call for business communications
When lockdown started 12 weeks ago, we knew we’d have to make some dramatic changes to the operations of the business, but I don’t think any of us were prepared for how far these would have to go. At Zing - like many businesses - we swiftly moved to working from home...
Maven invests in technology company Zing
Zing is set to capitalise on the move to cloud based communications and its accredited implementation partnership with Twilio 4 June, 2020 - Maven Capital Partners (“Maven”), one of the UKs most active private equity managers, has invested an undisclosed amount in...
How bundling is often bad value for the customer
I don’t know about you, but I’m always wary of pricing bundles. Whether you’re talking broadband and entertainment offers, a new car, or package holidays (though perhaps not at the moment!), it always seems attractive on the surface – but it’s never quite as good as...
FAQs: Enabling your remote workforce
With businesses gradually reopening, many have been quick to identify that the "new normal" will place significant importance on the remote workforce. Office-based staff will be offered the ability to work-at-home, for those sectors that can, and the best method of...
Let’s think beyond “work from home” post-Covid
Right now, business leaders are planning for a future, post-Covid. The savvy ones are asking questions about what they have learned and how they can harness this unique situation. Wherever you’re at, I think everyone is agreed that the world won’t be quite the same...
Zing: the origin story
Zing is a new player in the contact centre and customer experience market. And when you’re new, you’ve got that once in a lifetime opportunity to invent yourself. Who you are and how you want to be seen. When you arrive on the stage, people want to know a bit about...
5 Tips for Running Agile Teams Remotely
Agile projects are fast-paced and highly collaborative by nature. Traditionally, agile teams have held separate workspaces with large open tables littered with post-it notes, encouraging cohesion and developing a team environment in which to produce consistently...
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