Blog
Read the latest news and views from the Zingers
Here’s the place where you’ll find all the latest news and views from the Zing consultancy and developer teams – from tips for getting more from your contact centre to developments at Twilio and the future of cloud communications.
Why data isn’t information and the importance of finding your number
We live in a world rich in data. More data than we’ve ever had before. But data’s only really helpful when it informs. Most modern cars have sensors monitoring the engine, the brakes, the exhaust and much more. When I drive I’m largely oblivious to those sensors and...
What is the benefit of omnichannel communications to a medium-sized business?
Omnichannel – if you’ll excuse a bit of wordplay – is a term that’s become omnipresent in our world of contact centres and customer service in recent years. You’ll find plenty of different definitions for it online, but in short it’s about reaching customers where...
Zing signed as accredited implementation partner for Twilio.org
Most people I speak to in the tech industry wants to make a difference in the world, and the team here at Zing are no different. So, I’m especially proud that Zing has become an accredited implementation partner for Twilio.org, the social impact arm of Twilio. ...
Twilio SIGNAL reminded us what to be hopeful for
This year’s Twilio SIGNAL conference has been, like lots of things in 2020, a very different one – hosted entirely online, with drop-in sessions, customisable avatars for delegates, and even its own ‘developer mode’. And despite the limitations imposed by the ongoing...
10 steps to take when setting up your remote contact centre
The question of how to set up a contact centre – and, in particular, a remote contact centre – can broadly be broken down into three focus areas, which I’ll explore in more detail in this post. The three main areas you’ll need to focus on are: Software requirements...
Four things to pay attention to at Twilio’s SIGNAL 2020 conference
A year on from SIGNAL 2019, and with a very different 2020 edition on the horizon, it’s time to take a look back over some of the big announcements from last year’s show in the context of what’s happened since – and make some recommendations, and hopeful predictions...
Zing awarded Twilio Silver Consulting Partner Status
The unprecedented events of COVID-19 have been an unexpected catalyst for businesses adapting to new technologies – in particular, cloud communications. Initially, the uptake in cloud communications came from a desperate scramble to kick-start remote working to...
How to run an effective remote hackathon
Whether or not you work as a developer, most people have an idea of what is involved with a hackathon. I blame The Social Network, which created many of the clichés we have come to associate with them. The reality, in my experience, is quite different. For a start,...
How we built a safe drinking application in 24 hours
One of the benefits of rapid development is being able to respond to changing events and build prototypes or solve problems, almost as they happen. So when we were discussing the upcoming pubs and restaurants reopening this weekend, we had a thought: how will they...
Covid-19 was a wake-up call for business communications
When lockdown started 12 weeks ago, we knew we’d have to make some dramatic changes to the operations of the business, but I don’t think any of us were prepared for how far these would have to go. At Zing - like many businesses - we swiftly moved to working from home...
Maven invests in technology company Zing
Zing is set to capitalise on the move to cloud based communications and its accredited implementation partnership with Twilio 4 June, 2020 - Maven Capital Partners (“Maven”), one of the UKs most active private equity managers, has invested an undisclosed amount in...
How bundling is often bad value for the customer
I don’t know about you, but I’m always wary of pricing bundles. Whether you’re talking broadband and entertainment offers, a new car, or package holidays (though perhaps not at the moment!), it always seems attractive on the surface – but it’s never quite as good as...
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