Transform Experience

Unlock the power of Twilio to put your contact centre at the heart of customer engagement

Who we are

Your customer experience is everything. And we’re here to help deliver on the promise that technology can create an extraordinary customer experience.

We are the expert consultants for Twilio’s cloud communication platform and how to get the most value from it.

Our team of Zingers work fast and are relentless in a mission to make contact centres work better in every business.

Testimonials

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Bennetts Insurance

 

“Bennetts is one of the oldest names in motorcycle insurance and everyone who works here is passionate about biking and serving the two-wheeled community,” he said.

“From the outset we knew we wanted to build a platform that was flexible and robust, but more importantly made it easier for our agents to have high quality customer interactions – because that’s a core strength of our business.”

Ian Scrivens,

Head of IT Development, Bennetts Insurance

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Norwegian Refugee Council

 

“Zing Dev, consummate professionals and great people to engage with. Couldn’t be happier with this partnership in humanitarian assistance and digital comunication to create the practical space for digital transformation in the humanitarian sector.

Christopher Hoffman,

Global Project Manager, NRC

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Twilio.org

 

“We’ve been impressed with the speed that Zing has responded to the challenge and developed solutions that address non-profits’ specific needs.

We’re delighted to have Zing on board as an accredited partner and support our mission to ignite positive change on a local to global scale.”

Monty Hossain,

Director of Alliances, Twilio.org

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What we do

Whether you have a specific thorny contact centre problem you need solving quickly or are on a digital transformation journey, we can help you.

Tactical Twilio Engagements

Discrete projects to solve a specific solution, whether that’s integrating your existing solutions with WhatsApp or developing a Flex plug-in. Tactical Engagements are short, sharp pieces of work to optimise specific elements of Twilio’s technology stack.

Project Engagements

Transformative solutions, typically based around Twilio Flex, to put customer engagement at the heart of your business and your contact centre. Projects typically last from 1-3 months and are delivered in a series of sprints within our Discover / Build / Deploy / Support methodology.

Strategic Relationships

A partnership approach where we work alongside you, often with other parties, to fully embed the solutions that form your digital transformation journey. We work with you on an ongoing basis to ensure continued service and refinement.

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