Twilio Preferred Partner

Connecting Platforms and People to Create Incredible Experiences

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Trusted by Leading Brands to Solve Their Customer Experience Challenges

Transforming customer experience with Twilio

We Build Amazing Solutions for Twilio's Customers

Twilio Preferred Partner

Zing is a pure-play Twilio Preferred Partner, dedicated exclusively to designing, building and implementing exceptional Twilio-powered contact center experiences.

Working with Twilio

By focusing solely on Twilio, we bring:

Unmatched Expertise

Deep Platform Knowledge

Tailored Solutions That Deliver the Best Results

Services

We are Experts in How to Get The Most Value from Twilio’s Cloud Communication and Contact Center Platform

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AI, Automation and Bot Delivery

Accelerate Your Business With AI and Automation

Today, AI is the number one driver of business reinvention. Leverage the power of AI to transform your business with our expert team and cutting-edge solutions.

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Cloud Contact Centre Transformations

Cloud Contact Center Transformations Delivered at Speed

Tailor your contact center to fit your unique requirements.

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Twilio Experts on Demand

Your Twilio Experts Ready to Go

If you’re looking for a partner to help with a short-term tactical Twilio Flex project, you’re in the right place.

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Support and Operations

Support That Empowers, Operations That Deliver

Looking to optimize your technology stack and elevate your business operations? Our expert team offers a range of support services, from diagnostic support to platform engineering and operations, that will help you achieve your goals.

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Industries

We are Experts in How to Get The Most Value From Twilio

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Retail, Leisure and Hospitality

Leverage the Power of Communication to Drive Growth

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Financial Services

Reimagine Your Financial Services

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Transportation

Leverage Technology to Drive Growth

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Non Profit

Harness the Power of Technology to Drive Social Change

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What our clients say

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Hillarys

"Most contact centre solutions follow a predictable lifecycle, which can make it disruptive and expensive to add the capability of new communication channels. Zing’s expertise has allowed us to add the facility to communicate with customers and advisors via WhatsApp, which has recently become so much more widely used.

Julian Bond

Head of ICT

CarFinance 247

"What Zing has helped us achieve with Twilio Flex has been transformative. The improvement to our quotes process cannot be overstated, and I’m incredibly proud of all involved."

Daniel Graham

CTO, CarFinance 247

Bennetts

"Culturally and systemically, Zing continues to be the perfect fit. Together, we’ve built a new platform that makes it much easier for our agents to have high quality customer interactions."

Ian Scrivens

Head of IT Development, Bennetts

Age UK

"Zing helped us move onto Flex in a timeframe that we would never have thought possible. It was brilliant. Because Flex is so customisable and because Zing knows it inside out, we have been able to build exactly what we need"

Alasdair Stewart

Head of National Services, Age UK

Norwegian Refugee Council

"What Zing has helped us achieve with Twilio Flex has been transformative. The improvement to our quotes process cannot be overstated, and I’m incredibly proud of all involved."

Christopher Hoffman

Global Project Manager, NRC

Every touchpoint. Optimised