Zing Respond

Make and receive calls with Twilio from your web browser

Zing Respond is a powerful tool that enables you to make and receive phone calls directly from your web browser.

Built on Twilio’s cloud communication platform, Respond allows you to implement a tailored IVR flow – ensuring all your calls reach the most relevant person in your business. Respond is also integrated with several CRM systems to enable functionality such as call ID and automatic contact pop ups.

Twilio and Zing’s services are all cloud-based, meaning you can now work from the office, home, or wherever you and your team are based.


Our basic package – perfect for small to medium sized businesses looking for a softphone integrated with their CRM.



Per Month



Up to 100 Users

 Up to 5 menu options in your IVR

Annual contract paid monthly


Typically, for larger businesses who want extra functionality from their softphone.  A list of features can be found below. 



Per Month



100 + Users

5 + menu options in your IVR

Annual contract paid monthly

Features and Pricing





£99 Per Month


Set Up

Free Set Up POA

Access to Softphone

Inbound and Outbound UK Calling

IVR Options

Up to 5 5+

Call Transfers

Office Hours and Voicemail Setup

Number of Users

Up to 100 100+


Email Email/Phone

CRM Integration

Call Metrics

Custom Dashboard

Call Recording

SMS Notifications

Proxy Calling

PCI Compliant Payments


Twilio Connect


Zing Respond works with your own Twilio account. All access and call costs are charged directly to Twilio. If you don’t have an account we can help you set one up quickly and easily.


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