For many organisations, a sudden shift in working
arrangements has sped up the decision-making
process for those considering adopting cloud-based
communications. Read our guide on how to offer a seamless customer service with your internal resources.
The question of how to set up a contact centre –
and, in particular, a remote contact centre – can
broadly be broken down into three focus areas,
which I’ll explore in more detail in this post.
The three main areas you’ll need to focus on are:
- Software Requirements
- Hardware Requirements
- Personnel Requirements