Retail & eCommerce

Build Vs buy: How Highfield is differentiating e-exam invigilation with Twilio Video

Using Twilio to pull together live webcam and smartphone video, screen sharing and chat, to ensure the integrity of remote exams.

Now more than ever, remote learning is in the spotlight. Education institutions all over the world are moving to e-learning and e-assessment.

Highfield is a global leader in work-based learning and apprenticeship qualifications, delivering 300+ qualifications by 20,000 trainers across 57 countries.

Supporting delegates with the perfect distance learning resources and materials, Highfield uses remote online invigilation to enable learners to sit assessments from their own homes.

Highfield

The Challenge

Highfield had been using a third-party invigilation platform, and as such, didn’t feel in control of a core part of its business.

It wanted its own e-invigilation platform on which it could build and iterate in response to customer requests. The only awarding organisation to take this approach, it would be able to offer something truly different in the market.

“We don't like being reliant on third party suppliers. We pride ourselves on listening and responding to customers and we need to be in full control of our platform to do that."

Phil Carlin
Head of Operations and Quality at Highfield

The Build

With a team of highly capable software builders, but without dedicated in-house video expertise, Highfield wanted a partner to help build with Twilio Video. It had engaged a developer company that, with fixed development packages, wanted to go off and produce something for Highfield to review. That wasn't the way Highfield likes to work, and they were introduced to Zing.

"We've been stung in the past by handing dev work over and what's come back has been nowhere near what we expected. Zing takes a collaborative approach. They're essentially developers within our team and we work really well together."

Phil Carlin
Head of Operations and Quality at Highfield

Highfield advocates for the highest standards of e-invigilation to ensure the integrity of its qualifications (many in high-risk areas). Equally, it is focused on making the technology as simple as possible for the delegate to use, believing "you shouldn’t need a technology qualification to take an exam using technology."

When a delegate is booked in for an assessment, they are given a link and login to test their computer and smartphone using the e-invigilation platform.

They are shown how to set-up the technology to monitor their test environment; this includes having a front facing webcam and downloading an app and then placing a smartphone to provide a complete view of their desk. Combined with screen sharing technology, this provides important coverage for the invigilator.

Before the examination begins, the delegate is required to perform an environmental scan, using their camera phone to show invigilators around the room.

Across the channels, the invigilator is given complete coverage of the exam conditions.

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