Retail & eCommerce

Delivering meaningful service and engagement.

Enablling the digital transformation of services across the globe and to accelerate the delivery of humanitarian aid through the COVID-19 pandemic and beyond.

The project has enabled the NRC to manage calls at scale, exceeded expectations; the Libyan contact centre was expected to manage 400 calls a week, but has received and managed over 20,000 in the first two weeks of operation.

Today, 79.5 million people globally are fleeing war and persecution, and in 2019 alone the Norwegian Refugee Council assisted 9.1 million individuals and families. Refugees are often forced to focus on surviving one day at a time, and COVID-19 restrictions have had a significant impact not just on their health but also their livelihoods. Many are therefore experiencing even greater difficulties in feeding their families, keeping a roof over their heads and sending their children to school. At the same time, as for many other organizations, COVID-19 has made NRC review its way of working to adopt approaches that don’t rely solely on the ability to be physically present.

Food

The project has enabled the NRC to manage calls at scale, exceeded expectations; the Libyan contact centre was expected to manage 400 calls a week, but has received and managed over 20,000 in the first two weeks of operation.

Today, 79.5 million people globally are fleeing war and persecution, and in 2019 alone the Norwegian Refugee Council assisted 9.1 million individuals and families. Refugees are often forced to focus on surviving one day at a time, and COVID-19 restrictions have had a significant impact not just on their health but also their livelihoods. Many are therefore experiencing even greater difficulties in feeding their families, keeping a roof over their heads and sending their children to school. At the same time, as for many other organizations, COVID-19 has made NRC review its way of working to adopt approaches that don’t rely solely on the ability to be physically present.

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