Blog
Read the latest news and views from the Zingers
Here’s the place where you’ll find all the latest news and views from the Zing consultancy and developer teams – from tips for getting more from your contact centre to developments at Twilio and the future of cloud communications.
Zing: the origin story
Zing is a new player in the contact centre and customer experience market. And when you’re new, you’ve got that once in a lifetime opportunity to invent yourself. Who you are and how you want to be seen. When you arrive on the stage, people want to know a bit about...
5 Tips for Running Agile Teams Remotely
Agile projects are fast-paced and highly collaborative by nature. Traditionally, agile teams have held separate workspaces with large open tables littered with post-it notes, encouraging cohesion and developing a team environment in which to produce consistently...
The First 50 Days
There is no denying the stress that coincides with the first days, weeks and even months of starting a new job. Micheal Watkins, in his book ‘The First 90 Days’, attempts to execute the paradox behind the first 90 days of being employed in a new workplace. Watkins...
Four scenarios for building great SMS experiences
Believe it or not, SMS has been around for almost 30 years following its introduction back in 1992. It's arguably the most robust, reliable and ubiquitous messaging service around - you don't even need a smart phone to receive text messages. Despite that, many...
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